When you have to solve a problem big or small, the difference between success and failure often depends on the simplest actions. Consider the massive problem of containing a virus like Ebola. What separates contagion and containment comes down to little details, like using three pairs of gloves instead of one, and applying hand sanitizer after stripping off each layer. Ebola treatment guidelines reveal the importance and the difficulty of paying attention to details when you need to perform under pressure. It might seem easy to follow basic procedures for removing parts of a protective suit in a particular order. But remember that doctors treating Ebola patients are often physically and mentally exhausted by the end of a shift; under these circumstances, following the most rudimentary sequence of steps can be a challenge. When experienced professionals are tired and stressed, mistakes happen. The most basic behaviors are easy to overlook,Continue Reading >
“The tongue is the only tool that gets sharper with use.” – Washington Irving Since HP was founded in 1939, it has made lots of money in the highly technical business of computer hardware. But when the HP board recently made the decision to hire Meg Whitman to replace CEO Leo Apotheker, it placed a bet on that softest of soft skills — communication. Ray Lane, HP’s executive chairman of the board, explained the decision: “The board believes that the job of the HP CEO now requires additional attributes to successfully execute on the company’s strategy. Meg Whitman has the right operational and communication skills and leadership abilities to deliver improved execution and financial performance.” Not surprisingly, Whitman agrees. In a recent interview with All Things Digital, she said: “What HP needs now more than anything else is management skills, communication skills, and a commitment to executional excellence, all ofContinue Reading >
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