Monthly Archives: April 2011

The Science of Management

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The results are in: management matters.  The data-junkies at Google have the numbers to show that you need more than technical knowledge to run a successful business. You need leaders who can coach, empathize, encourage, and inspire.  These seemingly unmeasurable skills make all the difference. The most striking aspect of the Google research, done under the name Project Oxygen, is that it highlights eight managerial “good behaviors” that, even without sifting through the company’s database of 10,000 observations, you might have guessed are important.  Number one is being a good coach, followed by empowering and being interested in your people, focusing on results, communicating well, promoting career development, and having a clear vision.  The least important of the eight: having technical knowledge. Google’s Vice President for “people operations,” Laszlo Bock, describes the practical import of the research in the simplest terms.  He says that good managers are “accessible” and haveContinue Reading >

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